Guarantee terms, the scope of our service and advice on care, adjustment and renovation of joinery. Everything that comes in handy after installation.
Service and guarantee
Terms and recommendations for joinery after installation.
Guarantee
We give a 5-year guarantee on our joinery. It is conditional on correct installation by companies authorised by ABA Wiktorczyk and on regular care in line with the instructions, which we hand over together with the guarantee card.
The scope depends on who carried out the installation and on the condition of the building at the time of installation.
Timber windows
60 months on the window construction, the correct operation of the hardware and the sealed glazing units where installation is carried out by an authorised installer, including 36 months on the paint coating, except for joinery with a clear finish, which has no guarantee on the coating
36 months on the window construction, painted coatings, operation of the hardware and the sealed glazing units where installation is carried out by the client, and also on softwood joinery with finger-jointed surfaces
12 months on the paint coating in the version without the protective aluminium strip on the glazing bead and with a timber cover on the weather bar
60 months on the paint coating of aluminium profiles in alu-clad timber windows; the protective film must be removed no later than on the day of installation or, if that date is not known, on the day the joinery is collected
oiled finishes are not covered by the guarantee
Entrance doors
36 months on the door construction and paint coating, with authorised installation in a building with screeds laid
12 months where installation is carried out by the client
12 months with authorised installation without screeds, in which case the guarantee does not cover the door construction
12 months on hardware components and hinges
oiled finishes are not covered by the guarantee
Internal doors
24 months with authorised installation
12 months where installation is carried out by the client
Other components
12 months on internal timber window boards
12 months on timber glazing bars
Joinery installed less than 30 km from the coastline requires different paint products and stainless steel hardware. In such cases, we set the guarantee terms individually.
After the guarantee period, we provide full servicing of the joinery we have made.
renovation of windows and external doors
refurbishing internal doors
renovation of paint coatings
replacement of seals
replacement of damaged glass
repairs after a break-in
repairs to joinery after building work
Caring for timber windows and doors
Regular cleaning and care extend the intervals between renovations. Maintenance is carried out every six months, in spring and autumn.
Only an agent recommended by the coating manufacturer is used for cleaning. Aggressive agents such as solvents and scouring products damage the surface, so they must not be used. Neutral agents are used for everyday cleaning of acrylic surfaces.
The cleaning agent is applied to a cloth to remove dirt. The care milk is then applied evenly, without rubbing it in or polishing.
Micro-cracks, scratches and minor damage occur easily, for example during a hailstorm. Water gets into them and can cause blue stain in the timber. The care milk fills these defects, so water droplets run off the surface without penetrating the structure of the wood.
The kit works whether the joinery has an opaque or a translucent finish: it refreshes the colour and adds a new sheen.
Apart from the coating, we oil and adjust the hardware once a year. Joinery care products can be bought at our premises, and we hand over the care instructions at handover.
Adjusting windows
The windows are fitted with Gretsch-Unitas tilt and turn hardware. Like any fitting in a building, every window is subject to normal wear, and the ease of operation and service life of the hardware depend on maintenance.
Correct installation has a significant effect on the performance and service life of joinery.
Advice for clients
Construction moisture must be able to evaporate, otherwise the paint gets damaged.
when working in winter, heat and ventilate the rooms at the same time
ventilate rooms well during plastering and painting
ventilate immediately if condensation appears on the inside of the windows
ventilate periodically and do not leave windows permanently tilted
Advice for owners and tenants
Neutral cleaning agents or an agent recommended by the coating manufacturer are used for cleaning. Solvents and scouring products damage the surface.
Advice for contractors
before installation, cover timber surfaces with adhesive tape to protect them from dirty plaster
use only tapes compatible with water-based acrylic paints, for example TESA 4438 or TESA 4838
remove the tapes within two weeks of applying them
Renovating timber windows and doors
Renovation extends the life of joinery. Over time, every material deteriorates under sunlight and rain: paint peels, the continuity of the impregnation layers is broken, and the timber absorbs moisture and loses its original insulating properties.
Work starts with checking the hardware, seals, sashes and glass. Only then is the timber protected with coatings. Paint coatings need renewing at regular intervals; how long these are depends on the condition of the building and on the weather the coating is exposed to.
How to protect window timber
The frame is protected by a wood preservative that shields the timber from the elements, and the second layer is often a translucent wood finish, which also has a decorative function. These products stop water from standing on the surface of the timber. To refresh the colour, a stain finished with varnish or oil is used, or a varnish stain that combines both.
Depending on the condition of the timber, we recommend renovating opaque coatings every 4 to 5 years and translucent coatings every 2 to 3 years, using products recommended by the coating manufacturer.
Renovation is very simple – just follow the steps below:
clean the old coating and sand it lightly with 200 to 220 grit sandpaper or a Scotch-Brite abrasive pad
apply the coating of the chosen type and colour to the sanded, dust-free surface
We are happy to advise on caring for timber windows and doors - get in touch.
Service request
We service joinery we have made ourselves
Please give the order number and the year of installation, and send a photo of the area the request concerns.
